Refund policy

QUALITY ASSURANCE:
Dad Joke Tees is committed to a 3-step quality control process for each item shipped.  If a product is accidentally mislabeled, or is damaged during shipment, we will provide a free replacement and free shipping. Please reach out to us at info@dadjoketees.store to inform us of the issue within 10 days of receiving your order. Please provide a detailed description, and include quality images of both the product and outer packaging that illustrate the issue and damage. We will be happy to assist you promptly. Your mislabeled or damaged return must be authorized in writing by Dad Joke Tees customer service in order to qualify for a refund of the purchase price. We must be advised of the issue within 10 days of order delivery.

IF YOUR ORDER FAILED TO DELIVER:
Please double check your address, that your address can in fact receive deliveries and deliveries without signature, as well as your tracking number. Dad Joke Tees is not responsible for non-delivery due to customer error, or if items cannot be delivered to the shipping address specified at time of order. If a non-deliverable item is sent back to our shipping facility by the carrier, it will be available for reshipment for up to 21 days and a standard re-shipping rate will apply. Customers are responsible for communicating with the carrier, and must advise Dad Joke Tees of both tracking and facility-return confirmations. If a package is delivered back to our facility based on our error or carrier error, Dad Joke Tees will cover the cost of re-shipment of that particular item.

BUYER'S REMORSE / ITEMS NO LONGER WANTED OR NEEDED:
All items are custom made, just for you.  As such, we do not offer size exchanges, as an entirely new product would need to be custom made. Dad Joke Tees will accept returns due to buyers remorse less a 40% stocking fee + original cost of shipping under the following terms:

  • Notify Dad Joke Tees at info@dadjoketees.store within 7 days of delivery
  • Ensure the product is returned to the return address on your package's shipping label within 14 days of delivery.  If you did not retain your packaging, please contact us at info@dadjoketees.store to obtain the correct return address.  Customers are responsible for return shipping fees and tracking via a carrier of choice.  Dad Jokes Tees is not responsible for lost or non-deliverable return shipments.
  • All returns must be clean and unworn, and returned in original packaging, or comparable protective packaging.

Notification for EU consumers: According to Article 16(c) and (e) of the Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:

  1. the supply of goods that are made to the consumer's specifications or are clearly personalized;
    2. sealed goods which were unsealed after delivery and thus aren't suitable for return due to health protection or hygiene reasons,

Our supplier reserves rights to refuse returns at its sole discretion.